Effective Date: January 1, 2025
At CBIOS (operated by Himanism), we want you to be completely satisfied with our services. This Refund Policy outlines when and how you may request a refund.
1. Free Trial
CBIOS offers a free trial period. During the trial, you will not be charged. If you do not wish to continue, you may cancel before the trial ends and will not be billed.
2. Subscription Refunds
Monthly Subscriptions
If you are not satisfied with the service, you may request a full refund within 7 days of your initial subscription payment. After 7 days, no refunds will be issued for the current billing period. You may cancel your subscription at any time, and you will continue to have access until the end of your current billing cycle.
Annual Subscriptions
If you are on an annual plan, you may request a refund within 14 days of your initial payment. The refund will be prorated based on the number of days used. After 14 days, no refunds will be issued for annual plans.
3. Enterprise Plans
Enterprise agreements may have custom refund terms as outlined in your service contract. Please refer to your agreement or contact our team for details.
4. How to Request a Refund
To request a refund, please contact our support team:
- Email: support@cbiossoftware.com
- Phone: +91 7288070909
Include your account email, subscription plan, and reason for the refund. We aim to process all refund requests within 5-7 business days.
5. Refund Method
Refunds will be processed using the original payment method. Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
6. Non-Refundable Items
The following are not eligible for refunds:
- Setup or onboarding fees (if any)
- Custom development or integration services
- Domain name registrations
- Partial months of service after cancellation
7. Cancellation
You may cancel your subscription at any time from your account dashboard or by contacting support. Cancellation takes effect at the end of the current billing period. You will retain access to the platform until then.
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.
9. Contact Us
If you have questions about this Refund Policy, please contact us at:
Email: support@cbiossoftware.com
Phone: +91 7288070909
Address: Mehdipatnam, Hyderabad, Telangana, India